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Terms of Service

Service Policies

1ClickFix Home IT Solutions

Service Policies

One Click. Problem Solved.

At 1ClickFix Home IT Solutions, we provide professional, transparent, and convenient IT support for homeowners
throughout Edmonton and surrounding areas. Our goal is to make technology simple, reliable, and stress-free.

By booking or using our services, you agree to the following policies.

No Fix, No Service Fee Guarantee

If we are unable to resolve your issue after assessment and troubleshooting, you will not be charged for the repair labour itself. Diagnostic fees, travel fees, hardware, software licences, replacement parts, and third-party services may still apply where disclosed and approved in advance. See full terms and condition for more details.

Transparent Pricing:

  • Upfront pricing whenever possible
  • No hidden fees
  • No additional work without your approval
  • Any changes to estimates require customer consent before proceeding

Diagnostic Fees

Some services require diagnostic assessment before repair. Where applicable:

  • Diagnostic fees will be clearly disclosed
  • Customer approval will be obtained before any diagnostic charges apply

Travel & Service Call Fees

A travel fee may apply for on-site visits.
Current Travel Rate: $0.80 per kilometre (KM)
Distance is calculated from Edmonton Downtown (City Centre) to the service location.
Travel fees may apply even if the issue cannot be resolved.

On-Site Service Policy

  • Services are performed at your home or approved location
  • Work is completed in front of you whenever practical
  • Same-day service may be available, subject to scheduling
  • Unsafe, unlawful, or unreasonable conditions may result in refusal or discontinuation of service

Liquid Damage Repair Policy

Liquid damage repairs require special handling and assessment. Devices may need to be transported to an off-site repair facility for cleaning, testing, diagnostics, data recovery, or repair.

By authorizing liquid damage repair, customers acknowledge and agree that:

  • Liquid damage may cause hidden or progressive damage that is not immediately visible.
  • Repair, restoration, or data recovery cannot be guaranteed.
  • Additional parts or replacement components may be required and will require customer approval before proceeding.
  • Devices may be determined to be beyond economical repair after assessment.
  • 1ClickFix Home IT Solutions is not responsible for pre-existing damage, corrosion, component failure, or data loss caused by the original liquid exposure.
  • Customers authorize 1ClickFix Home IT Solutions to handle and transport the device when required for repair services.

Booking & Appointment Policy

Customers agree to:

  • Provide accurate booking information
  • Submit photos or details when requested
  • Be available during the scheduled appointment window
  • Late cancellations and missed appointments may result in additional fees.

Arrival Window Policy

Due to traffic, weather conditions, travel distances, and job complexity, appointments are scheduled within an estimated arrival window rather than a fixed arrival time.

Data Backup Responsibility

Customers are responsible for backing up important files before service. Although reasonable care is taken, repairs and troubleshooting may involve risks including:

  • Data loss
  • Operating system failures
  • Software corruption
  • Hardware failures
  • Existing device issues

Limited Service Warranty

A limited 5-day labour warranty applies to work directly related to the original service provided. The warranty does not cover:

  • New or unrelated issues
  • Hardware failures
  • Customer modifications
  • Third-party changes
  • Accidental damage or misuse

Remote Support Policy

Remote support sessions:

  • Require customer authorization
  • Use encrypted remote access tools
  • May be terminated by either party at any time

Software & Licensing Policy

1ClickFix only installs and supports properly licensed software. Pirated, cracked, unauthorized, or illegally obtained software will not be installed or supported.

Privacy Commitment

Customer information is used only for:

  • Providing services
  • Scheduling appointments
  • Customer communications
  • Billing and administration

We do not sell customer information.

Future Services

Coming Soon:

  • CCTV Installation
  • Smart Door Lock Installation
  • Home Security Solutions
  • Additional Smart Home Services

Contact Us

1ClickFix Home IT Solutions