These Terms of Service apply to all products and services provided by 1ClickFix Home IT Solutions (“1ClickFix”,
“we”, “our”, or “us”), including but not limited to:
By requesting, booking, authorizing, or accepting services, you acknowledge that you have read, understood, and
agreed to these Terms and Service Policies.
We provide services using commercially reasonable skill, care, and industry best practices. Technical outcomes may be affected by conditions beyond our control, including:
We do not guarantee that every issue can be diagnosed, repaired, recovered, or permanently prevented from
recurring.
Customers acknowledge that IT troubleshooting is a diagnostic process and outcomes may vary depending on the condition of the device, software, network, and external factors.
Customers agree to:
Liquid Damage Repair Service Terms
Services are performed at the customer’s location. Work will be completed in front of the customer whenever
practical. We may refuse or discontinue service where conditions are unsafe, unlawful, abusive, or unreasonable.
1ClickFix reserves the right to decline or limit diagnostic or repair services where equipment is severely damaged, unsafe, compromised, unsupported, or presents an unreasonable risk to equipment, personnel, or customer data.
At 1ClickFix Home IT Solutions, we are committed to delivering reliable, professional, and transparent IT support services. We stand behind the quality of our workmanship and make every reasonable effort to diagnose and resolve the issues presented to us.
If, after completing our assessment, diagnostics, and reasonable troubleshooting efforts, we are unable to resolve the original issue for which service was requested, you will not be charged for the repair labour directly associated with that specific service.
Notwithstanding the above, the following charges may still apply where they have been disclosed to and approved by the customer in advance:
This guarantee applies only to repair labour associated with the attempted diagnosis, repair, or resolution of the reported issue.
The No Fix, No Service Fee Guarantee does not apply where:
The customer acknowledges that not all technology-related issues can be successfully diagnosed, repaired, recovered, or prevented from recurring.
Technical outcomes may be affected by factors beyond the control of 1ClickFix Home IT Solutions, including but not limited to:
Accordingly, 1ClickFix Home IT Solutions does not guarantee that every issue can be successfully diagnosed, repaired, recovered, or permanently resolved.
Where an issue cannot be resolved, we will:
Our commitment is built on:
Our goal is to provide homeowners with dependable technology support they can trust. When a problem cannot be resolved, we will be transparent about the outcome, explain the reasons, and ensure our billing practices remain fair and consistent with this guarantee.
Any estimate or quotation is based on information available at the time and may change if additional issues are discovered during diagnostics.
Where diagnostic fees apply:
No additional chargeable work, products, services, or scope changes will proceed without customer approval.
Travel Fee Rate: $0.80 per kilometre (KM)
Distance is calculated from Edmonton Downtown (City Centre) to the service address.
Travel fees:
Payment is due upon completion unless otherwise agreed in writing. Work is considered accepted upon completion and reasonable testing. Failure to pay may result in refusal of future services or collection activity where permitted by law.
We provide a limited labour warranty of five (5) calendar days from the date of service.
Warranty coverage applies
only to issues directly related to the original service provided.
This warranty does not cover:
Follow-up appointments remain subject to scheduling and availability.
Customers are solely responsible for backing up data before service. IT services may involve inherent risks,
including:
1ClickFix Home IT Solutions shall not be responsible for loss of data where a backup was not maintained
Where remote services are provided:
We are not responsible for outages, interruptions, or limitations caused by third-party platforms or internet providers.
Products, subscriptions, software, antivirus solutions, cloud services, and other third-party services remain subject to the provider’s own terms, warranties, and policies. 1ClickFix Home IT Solutions accepts no responsibility for third-party service performance.
To the fullest extent permitted by law:
We shall not be responsible for delays or inability to perform services due to:
Nothing in these Terms limits, excludes, or waives any rights or protections available under:
Where a provision is found unenforceable, it shall be modified to comply with applicable law while the remainder of these Terms continues in force.
Where required by Alberta law, customers will be provided with any applicable cancellation notices or statutory cancellation rights documentation. Direct sales transactions will be handled in accordance with applicable Alberta consumer protection legislation.
Customers must provide accurate information during booking. Missed appointments or late cancellations may result in service charges. Photos, device information, and additional details may be requested before attendance.
Customer information is collected solely for:
Customer data is never sold to third parties.
Future service offerings may include:
Additional service-specific agreements may apply.
These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.
Missed appointments and late cancellations may result in service fees.
Appointments are scheduled within estimated arrival windows rather than exact times.
1ClickFix is not responsible for issues or defects existing prior to service.
Customers are responsible for backing up data before service.
Only legally licensed software will be installed or supported.
Payment is due upon completion unless agreed otherwise in writing.
Work is limited to approved scope. Additional work requires approval.
We reserve the right to refuse or discontinue service where appropriate.
No additional work or costs will proceed without customer approval.
1ClickFix Home IT Solutions
By booking, authorizing, or accepting services from 1ClickFix Home IT Solutions, the customer acknowledges that they have read, understood, and agreed to these Terms of Service and Service Policies.
One Click. Problem Solved.