At 1ClickFix, we understand that allowing a technician to remotely access your computer requires trust. Your privacy, security, and control are our highest priorities.
We use a dedicated professional remote support platform designed to provide fast, secure, and reliable technical
assistance while ensuring you remain in control throughout the entire process.
You are always in control. We cannot access your device unless you approve the connection, and every support session requires a new one-time authorization.
Your approval is required before any remote support session begins. Every remote session starts only with your authorization. You decide when access is granted. You can end the session at any time. We never access your computer without your knowledge and consent.
Your information and device security are important to us. Every remote support session is protected using industry-standard TLS 1.2 encryption and AES-256 encryption technology to help protect your information while we provide assistance. These security measures help ensure that communication between your device and our support technician remains protected during the remote session.
Our remote support process is designed with privacy, security, and client control as priorities.
For additional transparency, screen recording may be available during your remote support session. At the beginning of each session, you may be asked whether you would like the session to be recorded. Screen recording is only enabled with your approval. If screen recording is enabled, the recording provides a record of the work completed during the support session. A copy of the recording can be provided to you after the session for your records, where applicable. The recording helps document the support provided and creates a clear record of the actions performed. You remain in control, including whether screen recording is enabled.
You are never left wondering what is happening on your computer. During a remote support session, you can watch everything we do on your screen in real time. We explain the work being performed before making changes whenever possible. We only access the areas of your computer necessary to resolve your support request.
Every remote support session is designed to be temporary and secure. Each session uses a unique one-time session code. A new session code is generated for every appointment. Previous session codes cannot be reused for future support. Once the session ends, the connection is closed. Future support requires you to start a new session and authorize a new connection. This ensures every support session is independent and authorized by you.
For your security, the temporary support application used during your remote assistance session is designed to remove itself automatically after the session ends. The temporary support application automatically removes itself when the session is complete. No permanent remote access software is left installed on
your computer as part of the temporary support session. Once the session has ended and the temporary application has been removed, we cannot reconnect to your computer unless you initiate a new support session. Every future support request requires a new temporary support application and a new one-time session code. Your computer remains protected because remote access is only available during the support session you authorize
At 1ClickFix, we treat your privacy with the highest level of professionalism. We will never: access your personal files unless required to resolve your support request; view personal documents, emails, or information unrelated to the issue being addressed; collect, sell, or share your personal information; or store your passwords or login credentials.
Launch a secure remote session in seconds — no waiting, no appointment needed. Just click Join Remote Session, and our technician will connect once you approve the session.
Our remote support process is simple and secure:
Contact 1ClickFix for assistance with your technical issue.
You receive a unique one-time connection code for your support session
You authorize the remote session before any access is provided.
Our technician helps resolve your issue while you remain informed and in control.
The connection is closed, and the temporary support session is removed.
At 1ClickFix, trust is the foundation of every service we provide. We have partnered with a dedicated professional remote support platform built with security, privacy, and client control in mind.
Your Computer. Your Data. Your Permission.
Every Session. Every Time.